| CTP Location Information | Hours of Operation | Telephone Contact Info | After Hours Emergency |
|---|---|---|---|
| 613 NW Loop 410 Suite 400 San Antonio, Texas 78216 | 7:30am – 6:30pm CST Monday-Friday | UT: 866-366-1142 UT Austin: 800-906-3002 MD Anderson: 800-533-4384 | (800) 441-6512 VIT Code S2P2A |
| Ken Allen, UT Account Executive
kallen@ctp-travel.com 210-293-8622 (office) Hours: 9:00 a.m.-6:00 p.m. Central | Responsible for leading a team of corporate travel professional agents. Maintains excellent relationship with key contacts and ensure accuracy and quality of customer service through creative monitoring techniques, key metric analysis and driving high performance by effective coaching. As Account Executive, provides regular contact with the customer and responds to client inquiries in a professional, timely and courteous manner. Synthesizes client needs, identifies solutions, and implements and maintains such solutions on an ongoing basis. |
| Troy Williams, Vice President of Operations
troywilliams@ctp-travel.com 210-293-8681 (office) Hours: 8:30 a.m.-5:30 p.m. Central | As director of operations, responsible for the administration and implementation of all training -- includes providing/customizing training documents, instructing agents and training operations managers. Responsible for setting up guidelines and parameters for coaching, mentoring and discipline, as well as a practical informational file on each agent’s progress. Oversees the daily operations of agents, to include management of call volume. |
| Chris Haan, Operations Manager
chaan@ctp-travel.com 210-524-3325 (office) Hours: 9:00 a.m.-6:00 p.m. Central | Responsible for leading a team of corporate travel professional agents. Maintains excellent relationship with key contacts and ensure accuracy and quality of customer service through creative monitoring techniques, key metric analysis and driving high performance by effective coaching. |
| Rhunette Mangan, Controller
rmangan@ctp-travel.com 210-293-8695 (office) Hours: 8:30 a.m.- 5:30 p.m. Central | Responsible during and after implementation of providing consultation as it relates to reporting software, billing processes, and 3rd Party collections for hotel and car commissions. Main contact person for any new and existing credit card reconciliations; works with Citibank and individual components to ensure accurate and timely implementation of reconciliations. Responsible for assigning account numbers for new components. |
| Barbara Stabbs, Reporting Specialist
bstabbs@ctp-travel.com 210-293-8600 (office) Hours: 8:00 a.m.-5:00 p.m. Central | Responsibilities during implementation include assisting ATI with iBank & MagnaTech implementations, building all broadcasts in iBank & MagnaTech for reporting, and assisting in building the batches in TRAMS for the UT billing as each institution implements. After implementation, responsibilities include maintaining all billing and reporting (this will include data in iBank, MagnaTech, and TRAMS.), consultation, and custom reporting needs as they are determined by institution. Additional responsibilities include consultation to ATI regarding quarterly reports for institutions they solely support. |